Privacy Policy

Who are we

We are DG Gutter Cleaning Norwich. We provide window cleaning and gutter cleaning services at competitive prices throughout Norwich and in the surrounds.

Our website address is: https://www.dgcleaning.co.uk

What personal data we collect and why we collect it

The personal data we collect varies between customers depending on how they prefer for us to communicate.

Generally, when we receive telephone calls or emails requesting our services, we collect customers’:

  • Full name;
  • Email address;
  • Property address; and
  • Any other personal information they provide on our website when requesting a quote.

The purpose for gathering this information is to identify the owner of each request for services, diarise that work, communicate regarding dates and arrange for payment for our services.

The legal grounds for gathering and processing this information include:

  • Consent by the customer to provide that information in order for us to arrange and deliver the services;
  • Necessity for us to perform the contract for services between us and our customers; and
  • Legitimate interests in knowing these details in order to arrange and provide the services and discuss payment for the same.

Similarly, if a customer leaves a review on our website, we collect their name and any other personal information they choose to include in their review. We also collect the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if you have or upload one) may be visible to the public in the context of your comment.

The legal grounds for gathering and processing this information are:

  • Consent by the customer to provide that information as providing those reviews is entirely voluntary; and
  • Legitimate interests in filtering spam mail.

We do not gather or process any sensitive categories of personal data.

Media

You are not able to upload media files to the website.

Contact forms

 

If you use the contact form on our website, that information is emailed to davidedwards959@yahoo.com.

We do not use the information submitted through this form for marketing purposes. We only use it to contact you to arrange to provide any services you have requested or answer any questions you have raised.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when and if you leave another comment. These cookies will last for one year.

Analytics

Our website uses no form of analytics tracking.

Who we share your data with

We do not share any of the personal data we collect with any third-party providers.

How long we retain your data

We have no fixed policy on how long we retain your personal data. Whether you call or email us, your details will be included in a hardcopy diary and will remain in there for as long as you continue to require our services. Your name and telephone number will sometimes also be saved into a mobile telephone.

If you indicate that you no longer require our services, your personal data would be erased. When this diary is full, it is securely disposed of.

We keep copies of relevant emails until the most recent relevant job has been completed. Once the job an email relates to has been completed, we delete those emails.

What rights you have over your data

If you use this site, or have provided any personal data in the course of requesting our services or otherwise, you can request a copy of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Where we send your data

We do not transfer any data, either from this site or otherwise, outside the European Union.

If you provide a review on our website, or submit a request via our contact form, that may be checked through an automated spam detection service.

Contact Information

If you have any privacy-specific concerns, you should address them to davidedwards959@yahoo.com.

What data breach procedures we have in place

In light of the services we provide and the fact that the scale of our gathering of personal data is very limited, the risk of any data breaches is extremely low. We therefore have no specific procedures in place to deal with data breaches but we are aware of our obligations under the General Data Protection Regulation 2018 and Data Protection Act 2018 and will duly comply with them.

Last updated December 2020